Job responsibilities:

1. Accept business consultation from multi-channel users of the new business platform, and follow up the solution of problems;

2, responsible for overseas partners upgrade issues;

3. Coordinate and deal with overseas merchant disputes;

4. Monitor and punish illegal transactions of overseas merchants;

5, regularly communicate with the business department feedback, find problems and put forward improvement and optimization suggestions;

6. Responsible for weekly and monthly work reports, data analysis and reporting, and follow up the implementation of feedback suggestions;

7. Collected customer opinions, communicated with business departments and promoted the solution of customer problems, and participated in the process sorting and formulation of new business;

8. Support and complete other related work assigned by superiors.

Job requirements:

1. Bachelor degree or above, major in international trade, e-commerce, logistics is preferred;

2, 2 years (inclusive) or more, foreign trade or e-commerce industry experience is preferred;

3, fluent in English listening, speaking, reading and writing, CET6/TEM4 or above is preferred;

4, master the basic customer service etiquette and skills;

5, good at expression, with good language organization and communication skills;

6, familiar with transaction disputes, punishment processing process and skills;

7, good communication and coordination skills, strong sense of customer service, flexible communication and response ability and the ability to quickly deal with problems;

8. Proficient in PPT, Word, Excel, Outlook and other Microsoft Office software.