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Based on the extensive collection of opinions from consumers and all sectors of society, the theme of 2017 is determined to be "Network integrity consumption without worry".
The meaning of the theme of the year
"Network integrity consumption without worry" has the following three aspects of the meaning: first, to advocate the integrity of the network economy, strengthen the network operator's sense of responsibility, effectively implement legal obligations, consciously protect the legitimate rights and interests of network consumers; The second is to establish and improve the protection system of consumer rights and interests of online consumers in terms of their right to know, right to claim, right to trade and right to security, and give full play to the new impetus brought by "Internet Plus" to consumer life and economic development; The third is to give play to the role of consumer associations in organizing social supervision and Bridges, build a social co-governance platform for online consumer protection, build a closely linked network community of destiny, and build a network consumption environment without worry.
The basis of the theme of the year
First, promoting the improvement of the environment in the emerging network consumption field is an inevitable choice to improve consumption quality and release consumption potential.
Second, strengthening the protection of consumer rights and interests in the field of online consumption is a realistic requirement for performing duties in accordance with the law.
Third, increasing the rational education of online consumption is an important task to maintain the sound and healthy development of the Internet economy.
Fourth, the increasingly perfect online consumer rights protection system construction and mechanism innovation have provided an important foundation for deepening the protection of the legitimate rights and interests of online consumers.
The objective of the theme of the year
The first is to publicize the implementation of the Law on the Protection of Consumer Rights and Interests and the implementation Regulations of the Law on the Protection of Consumer Rights and Interests to be promulgated and implemented as an opportunity to strengthen the protection of consumer rights and interests in the network environment;
The second is to promote the improvement of consumption quality as the purpose, according to the law to perform their duties to continuously promote the improvement of key online consumption environment, and give play to the "Internet +" to consumer life and economic development to bring new impetus;
The third is to reflect the voice of consumers, advocate the rights and interests of consumers, fully perform legal duties, promote the improvement of the online consumer rights protection system and mechanism innovation, and more effectively protect the rights and interests of consumers;
The fourth is to reduce and prevent the occurrence of consumer disputes at the source, carry out consumer education and operator self-discipline for online consumption, and create a safe and worry-free online consumption environment.
The fifth is to innovate the way of complaint acceptance, give full play to the supervisory role, accelerate the transformation of the way of accepting and solving online consumer disputes, expand the green channel of e-commerce consumer rights protection, and more widely cover e-commerce platforms and enterprises.