Developer Technical Support
eBay also offers Premium Technical Support for more in-depth problem solving.
Forum Posts
Purchased SupportHours For Developer Account And Never Received. No Way To Contact Support.
I purchased support hours almost two weeks ago and still have not received the support. I've tried every way possible to contact the development support team and it's just impossible. I've tried every email address I could find (including the email a...
API download order report problem
Hello All,My developer account:Alerts @ NotificationsMarketplace Account DeletionExempted from Marketplacewhen we tried to download the report for Awaiting shipment ( there are 2 orders )https://api.ebay.com/sell/feed/v1/task/task-10-13... 3/download_...
FinalValueFee on german Ebay wrong?
Hi, I am currently debugging our API Access to Ebay. My customer wants the fees for all transactions for his accounting.The API should return the total amount of fees using "FinalValueFee". This is what the Ebay documentation says about "FinalValueFe...
We can SetUserNotes, but not GetUserNotes?
Hi guys, I'm sure it's just me missing something, but there doesn't seem to be a way to get the custom notes that are added to our orders in eBay Seller Hub. I can get the ones left by buyers, (BuyerCheckoutMessage field of GetOrders), and it seems l...
Getting system error response while runing add item api in sandbox
I am getting system error while running add item api, also when i try to delete payment policies and getting fullfillment polices
GetOrdersResponse missing VAT values
I'm having an issue with getting the VAT on an order over the API, via the web interface I can see the on the invoice my order correctly is 20% VAT but when I get the order via the API the totals are all correct but the VAT isn't listed, the web UI s...
Are platform notifications broken?
I've set up a webhook endpoint for eBay's platform notifications API in order to receive listing updates. I've subscribed to FixedPriceTransaction and AuctionCheckoutComplete among other event types.Everything worked fine until sometime after 19 Mar ...
error in SOAP11 protocol processor: null
we are not getting any data from ebay. below is the error code error in SOAP11 protocol processor: null anyone have any ideas? thanks
Resolved! CompleteSale does not mark orders as shipped and no tracking is inserted
Hi, I'm using CompleteSale API for many years and nothing was changed in my app for a very long time, but today suddenly no records are updated on eBay and my orders stay as "awaiting shipment", not marked as shipped and no tracking number inserted. ...
GetOrderTransactions down?
Halfway through yesterday this call started returning a blank OrderArray and now today it has started giving me this error that it is invalid or no longer supported? Apis: eBLBaseComponents "> 2024-02-22 T20:44:45. 347ZFailureUnsupported API erhalten. The API c.
BUG REPORT: GetFeedback
Hi developer_support@ebay, I've recently changed the username for my account. During the transition period, when I would call GetFeedback with my old user handle as the UserID, it would return anonymized usernames and transaction ids. Unfortunately, ...
Resolved! [GetOrders] Either OrderId or Creation Time Range or Modified Time Range must be provided
There appears to be an issue with eBay's GetOrders API at the moment. Is anybody else getting this error even if ModTimeFrom and ModTimeTo are being passed? Error: Input Data Missing. (21917149)Either OrderId or Creation Time Range or Modified Time R...
GetSellerTransactions ActualHandlingCost incorrect
In der past week I sie; least! Instances where TransactionArray. Transaction. ActualHandlingCost returns 0.00 instead of the correct value. TransactionArray.Transaction.ActualShippingCost + TransactionArray.Transaction.ActualHandlingCost is s...
HTML and trying to message ebay
I am trying to work to get some defects removed from my account. Ebay messaged me requesting i send them some information. However, and I'm not the only on the has this issue, the message will not go through due to HTML. I have changed all the settin...
Get Order's Payment Info - Last 4 digits of card
Dear community, Is there a way to get the last 4 digits of the card? I can't see this info in GetOrders, GetOrderTransactions, GetItemTransactions or GetSellerTransactions calls. Please help,Thanks a lot!
