Ask a Mentor

Forum Posts

Start a conversation

Sorted by:

Funds on hold

Is there any way for eBay to release the hold on your funds? I’ve sold things before it’s not that I’m new at this or anything. But still My funds are always put on a hold. Is that something they do with everyone all the time?

Seller asking for additional money

I won an auction for $1 seller contacted me and said can I or am I willing to pay more because he did not expect to sell so low

Empty Package Order

My perfume that I ordered was empty.

Speak to an agent

I ended 475 auctions a few months back after my fees were raised and I was losing money. How do I find out what my fees are now it says I’ve been reinstated to a higher seller rating. Is there a way to speak to an agent to communicate with someone In...

Refund issued while on vacation?

If I'm away on vacation, and can't inspect a item returned until i get back in a week, how long do I have before I refund the buyer? I want to make sure it's not damaged before issuing the refund.

Cancelled order

A seller who was going through cancer treatment cancelled an order before sending me an invoice for combined shipping on multiple items. I sent several requests for the invoice, but he never sent one. Then he accidentally cancelled the order and was ...

international shipping

Anyone, I have a couple items in my basket from a seller in the US. One large item it ok to ship to Australia but the smaller one will not ship as it is asking to change my shipping address on trying to check out. ? I have contacted the seller and he...

Printful

Trying to connect my Ebay account to my to my printful account but keep seeing that Ebay no longer takes paypal for payment. Plus, when people set it up Ebay suspends their account. Anyone know how to address this issue. Thank you.

Non working machine

I ordered an XT 400 ozone generator but it did not work. I used to own one of these and know how to operate it. It does NOT work. I reported this to the seller and twice he asked me how I knew it didn't work. I asked him to refund me. He has quit rep...

Resolved! How do I know I can cancel an Unpaid Bid Order Without Penalty

I know the minimum is four calendar days. This customer is not communicating at all or retracting their bid. Do I automatically receive a separate cancel order option that specifically states the customer hasn’t paid? Or do I just have to know exactl...

Can a seller advertise tracking and then not send with tracking?

didn't receive item

item was shipped to wrong address

Final sale and eBay money back guarantee

Seller stated final sale however eBay stated moneyback guarantee which one is correct Please help me out. Thanks

Stating as shipped, when not.

I’m really tired of eBay reporting an item as shipped, when it has not. “Tracking number provided” is not SHIPPED. eBay should really correct this.

Need advice

I am a new seller. Someone bought a item. I receive a message from them that they tried to pay, but the shipping fee they were given was exorbitant. Almost as much as the item cost. They asked me if I could look into it. Now I did not input any shipp...