Economic Daily: Continue to optimize the tax business environment

Establish a "ten-minute tax service circle", achieve more high-frequency business "no need to run", expand "policy search", and innovate "tax Road Tong" service... Since the beginning of this year, local tax departments have focused on the needs of taxpayer payers, leveraged digital information means to continue to provide new tax and fee services, and focused on adding convenience and reducing costs for enterprises, promoting direct and quick access to tax and fee incentives, and further optimizing the tax and business environment.

Achieve less errands better

  

"The tax reduction and fee reduction policy can reduce the direct cost of enterprises, and optimizing the tax process and improving the convenience of tax payment can reduce the indirect cost of enterprises." Through the 'two-pronged approach', the tax business environment is further optimized." Li Xuhong, vice president and professor of Beijing National Accounting Institute, said that since the beginning of this year, the tax department has further improved the level of refinement, intelligence and facilitation of tax and fee services around the needs of taxpayers, effectively enhanced the service efficiency, saved the time cost and compliance cost of taxpayers, and effectively helped stabilize expectations, increase vitality and promote growth.

  

For example, the Yunnan tax department has promoted the construction of a "ten-minute tax service circle". This service is mainly based on the "tax + bank + community" mode, using party and mass service centers, community service stations, bank outlets and commercial building sinking tax service terminals, which integrate high frequency tax services such as tax declaration, invoice receipt, invoice issuing and tax payment certificate printing into commercial buildings and bank business outlets. It has effectively improved the level of convenience for the people to handle affairs.

  

Some places have also explored the service mechanism of "code raising and code handling". State Administration of Taxation Qingdao Qianwan Free Trade Port Area Tax Bureau relies on the "Internet +" technology to produce two-dimensional code of opinion appeals, to achieve opinions and suggestions "one code direct", tax-related appeals "code solution", and policy hotspots "code knowledge". The bureau also set up a special post for the management and processing of appeals, summarized the accounts of appeals processing on a monthly basis, and returned all tax-related appeals by telephone, forming a closed-loop working mode of "collection - processing - feedback - return visit".

  

The Guangdong tax department has taken multiple co-governance as a major focus of the construction of a "maple bridge" tax office in the new era, and has jointly created 557 entity tax dispute consultation and mediation and joint settlement centers in the province, opening up the dispute acceptance, mediation, and prevention of the "whole chain", and promoting one-station acceptance, background circulation, multi-party linkage, and time-limited reply. So that the people encounter problems with taxes and fees can be promptly solved on the spot.

  

Tax and enterprise co-governance has also become a new service model. The Second Tax Office of Beijing Haidian District Tax Bureau explored a new path of "active management" of tax-related appeals, and jointly established a joint processing special class work area with platform enterprises such as Meituan. "Due to the complex business lines of the platform enterprises, under the traditional work order processing method, the communication chain is long, and the processing time is slow, in order to improve the efficiency of response, we explore the construction of tax and enterprise co-governance work mode, before and after the Spring Festival, '618', 'double 11', 'double 12' and other peak consumption hours, anticipate consumers' centralized billing demands," Let the platform enterprise personnel settle in the work area to jointly carry out work." The head of the tax office Xiao Youping told reporters.

  

Through the linkage of tax enterprises, we can jointly analyze the information of tax-related complaint orders of platform enterprises, carefully sort out consumer demands from the perspective of business side, continue to pay attention to the dynamic changes of demands, and jointly discuss how to take effective measures to reduce tax-related disputes from the perspective of platform optimization. At the same time, through the efficient flow of merchant information, rapid and accurate docking can be achieved according to the business essence of disputed orders, and the tax department can take the initiative to investigate and optimize the integration of taxpayer demands, highlighting the rapid response of the special class mechanism in solving tax-related demands.

The policy dividend is precise and direct

 

When the National Tax Work Conference deployed this year's key work, it was clearly proposed that the structural tax reduction and fee reduction policies should be accurately and efficiently implemented, and the "policy search for people" should be further deepened, and the policy should be promoted directly and quickly. Since the beginning of this year, innovation and exploration around the country have been accelerating.

  

Hubei tax authorities rely on electronic tax bureau, SMS, tax enterprise wechat group and other platforms to use big data technology to carry out accurate push, to ensure that the tax benefit policy is directly enjoyed and not left behind. As of the beginning of March, tax departments at all levels in Hubei have established 134 interactive operation teams to help 340,000 taxpayer payers remotely carry out tax-related consultation, business handling and other 887,900 cases, and accurately push various tax preferential policies 26.8741 million times.

  

Qinghai tax department makes overall use of advantageous service resources such as "Qaidam Tax Service Studio" to implement "one enterprise, one file and one policy" fine services for key Salt lake enterprises. Through the establishment of the chief liaison system for large enterprises, "point-to-point" push preferential tax policies such as the western development, comprehensive utilization of resources, and additional deduction of research and development costs, and timely respond to enterprise demands and release policy dividends.

  

The cash flow generated by export tax rebate is very important for the development of foreign trade enterprises. Shanghai tax authorities strengthen internal and external linkage to ensure that the whole process of tax refund review is smooth and accelerated, and the average processing time of export tax refund for first-class and second-class enterprises with good credit has been accelerated to within 2 working days. Shandong tax authorities comprehensively promoted the construction of a new mechanism for export tax rebates, launched 18 construction tasks and 56 service measures around improving export tax rebate service measures and optimizing the export tax rebate processing process, continued to promote non-contact, paperless, and highly convenient service measures, and realized online processing of the whole business and process of export tax rebates, greatly reducing the tax refund time.

  

The continuously optimized tax and fee service has been affirmed by more business entities. "The precise implementation of preferential tax policies and fine and thoughtful innovative service measures bring sufficient confidence for the company to improve the sustainable innovation ability of its own products." Shi Jucin, chairman of Good you Health Food Co., LTD., introduced that the tax department of Zhengzhou, Henan Province, with the help of tax big data, established a tax preferential policy implementation account, set up a "tax butler" expert team, through field visits and other ways to ask enterprises for advice, tailored tax preferential policy counseling programs for enterprises, and provided "one enterprise one policy" customized counseling.

  

Guo Yufeng, deputy general manager of Feiteng Information Technology Co., LTD., said that in order to help enterprises grow, the tax department of Tianjin High-tech Zone has innovated service methods, set up a "spark" team service class, customized point-to-point guidance for enterprises, and targeted personalized policy interpretation.

  

In Shenzhen, the tax department has carried out extensive research, established a full-life cycle service mechanism for enterprises relying on tax big data, targeted the tax-related needs of private enterprises, launched exclusive services of "one household, one file + tax butler + daily question and answer", and optimized service measures such as remote office, city-wide office, and no need to run once. "Detailed tax services make enterprises feel full." Zhang Chunhua, chairman of Shenzhen Longhua Supply Chain Service Co., LTD., said that the tax department launched service measures such as "remote office" and "policy search" to promote the direct enjoyment of tax policies and help enterprises reduce tax costs.

Service more "international style"

Since the State Administration of Taxation issued the "Tax Road" cross-border tax service brand, all provincial tax bureaus in the country have created their own "tax Road Road" sub-brands combined with regional characteristics and continued to deepen and expand, promoting the internationalization of tax services to further improve.

  

With the cross-border tax service sub-brand of "Tax Road · Hainabichuan" as the carrier, the Sichuan tax department added a series of "optional actions". Such as opening a foreign language service window or cross-border service "green channel", providing "bilingual" tax payment services, using the "Maple Bridge experience" to resolve cross-border tax conflicts, and constantly expanding the "inclusive + orientation" "going out" classified service model. Service content and service methods are precisely customized according to the different needs of cross-border taxpayer payers for tax and fee services in the three stages before, during and after the event.

  

For example, in Meishan, the tax department selects foreign language talents who are good at oral communication and have translation experience as well as cross-border tax specialists to form a "Tax Meizhou" expert service team, focusing on the whole life cycle of enterprise investment, focusing on common problems and individual demands of foreign employees, "tailoring" for enterprises, and timely delivering tax guidelines for foreign enterprises investing in China. Help enterprises better adapt to international tax rules and economic situation, accurately enjoy agreement treatment and other relevant policies, and ensure that "introduced" enterprises enjoy policy dividends in a timely manner.

  

In Guilin, Beihai, Baise, Hechi and other places in Guangxi, the local tax departments provide national (regional) investment tax guidelines for enterprises, customize the "going out" tax guidelines for aquatic products, cooperate with customs and other departments to do a good job in border trade imports processing tax policies and other measures, so that many "Guangxi brand" brands are exported to overseas.

  

Relying on the service brand of "Tax Road Tong · Ningbo accompanied", Ningbo tax department set up the "Ningbo Suiyun" international tax through train project near the China-Central and Eastern Europe International Industrial Cooperation Park, integrated and used a number of resources, set up 13 "Central and Eastern Europe tax service expert team", and created the "introduction" project life cycle service chain. At the same time, it has also organized and compiled tax policy compilations such as the Analysis of the "Going Global" Tax Guidelines, the "Zero Distance" Interpretation of the New International Tax Deal, and the New Tax System Overview of Central and Eastern Europe (Upper and lower volumes), to help enterprises break through information barriers.

  

Jiangxi tax authorities explored the implementation of "order-type" on-demand tracking services, in-depth analysis of cross-border tax-related problems encountered by enterprises, and classified design of demand orders according to different investment destination countries and investment forms. "The tax department's 'order-like' service helped us solve big problems." Huang Ting, finance director of Jiangxi Ganfeng Lithium Group Co., said the company recently encountered difficulties with import customs, taxes and foreign exchange payments when it bought lithium ore from overseas partners. Xinyu tax department coordinated the customs, foreign exchange management and other departments and banks to provide cross-departmental "ordering" services in the first time, and finally completed goods declaration, royalty source withholding, foreign exchange payment and other matters smoothly within the time agreed on in the contract.

  

Meng Yuying, Director of the International Tax Department of the State Administration of Taxation, said that in 2024, the tax department will continue to expand the matrix effect of the "tax Road" service brand, further strengthen the national (regional) tax policy research, help "going global" enterprises make good use of tax policy tools, and fully implement the relevant tax preferential policies of foreign-invested enterprises. Contribute tax force to a high level of opening up to the outside world. (Reporter Dong Bijuan)

Source: State Administration of Taxation