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Share | SQE practical article: Supplier quality audit routine (practical dry goods)


Audit reserve

1. Ask the supplier to carry out the whole project inspection one month before the audit, and feedback the inspection report to the company's quality assurance department.

2. Sort out the company's requirements for the supplier.

3. Collate data on supplier's product quality, delivery performance, price level and detailed description of non-conformities through relevant departments. At the same time, organize the content and relevant data of the advantages of the second distributor or potential second distributor (the supplier's imaginary enemy).

4. The questionnaire must be concise and practical.

5. Make audit schedule according to the questionnaire and organizational chart replied by suppliers.

6. Issue the supplier audit notice and audit schedule, and determine the production quantity of products provided by the supplier during the audit period after contact.



Audit and implementation

1. Usually before the audit starts, the auditor will spend 30 to 40 minutes communicating with the person in charge of the supplier to understand the supplier's development background, development direction, the company's main business, past performance, and supporting experience for the company. At the same time, in the process of communication, it is best to feedback the purpose of the audit and the content of the first stage of preparation to the supplier in charge (in this stage, the motivation is only to enhance the understanding of both sides, so that the person in charge can understand the purpose of the audit and the performance of the supplier, and the solution that does not meet the requirements will be paid attention to when the responsible department is audited).

2. At the first meeting of the audit, the participants must include the person in charge of the supplier and the person in charge of each department.

3. After the end of the first meeting, the quality and capability audit officially began. First, the auditors called the heads of all departments to ask them what special requirements of the company where the auditors are working, and through what channels and what information they learned. If there is any deviation, the auditors should provide the relevant information prepared in time and explain. The person in charge is then asked to set a date for fulfilling the auditor's company's request.

4. Quality and capability audit: First of all, product audit is carried out by the supplier's inspector and supervised by the auditor. During the audit process, the auditor should focus on the unqualified content collected by the company, and check the conformity and suitability of the measured and tested products against the whole project inspection report provided by the supplier. If the product audit finds nonconformity, it is naturally the focus of the process audit.

5. Process audit, in accordance with the supplier quality capability assessment criteria process audit part, combined with the requirements of ISO9001, and considering the applicable requirements of TS2, in the audit auditors should be combined with the supplier quality policy, the business objectives of each department, pay attention to the company collected all kinds of unqualified corrective measures, product audit found in the source of nonconformity. In addition, as for how suppliers respond to the company's annual cost reduction strategy and through which aspects to achieve cost reduction, this is also the focus of attention of auditors, because usually the purchasing department only focuses on the completion of the cost reduction goal, and does not pay attention to the content behind the cost reduction.

6. System audit is usually not carried out separately, but is only interspersed in the process audit evaluation, and conclusions are given through the results of product audit and process audit.

7. Complete the quality capability audit report, including product audit, process audit, system audit, improvement plan, etc.

8. At the last meeting of the audit, appropriate incentives should be given to suppliers. Discrepancies found during the audit must be presented and explained, and the meeting must set a deadline for improvement.





Audit summary

1. Provide audit report after the audit, including supplier evaluation, quality capability report and improvement plan. The performance data collected before the audit, and the supplier's rectification effectiveness verification report (referring to the nonconformity collected by the company, not the nonconformity found during the audit) are then distributed to the relevant departments and personnel.

2. Follow up and verify the implementation progress of the supplier's improvement plan.

3. After verification, the audit is completed.




Supplier audit site attention to detail

1. Quality is made, not checked. The first impression of the on-site review is, how is the on-site consolidation going? A clean and tidy environment will make workers happy, have a good attitude, and their sense of responsibility for products will also be enhanced. Raw materials, good products, waste products, tools, all have their own place, not panic, not chaos, right there. Production workers, on-site QC, have their own goals, not panic not chaos, but also there.

2. After the first impression, we get to the topic. Here we review suppliers for materials that have certain requirements for quality and hygiene.

In the infrastructure, the equipment and maintenance of the production equipment will not be repeated. It is recommended to observe the pest and rodent prevention facilities on the site, whether there is a fly control lamp installed, whether there is a sticky mouse board placed, whether it is in normal working condition. Are UV lamps or ozone generators installed as required? Are UV lamps managed? How often will it be replaced? How is the lighting throughout the work area? The lighting requirements of the inspection area and post should be slightly higher than that of the normal work area.

3. Walking on the production site, we will go through a production line, then it is recommended to go close to see whether there is a standard product or a standard book, work instructions, etc., on the production line, some companies will also set up a special sample placement area. What I prefer to do is to catch an on-site QC, ask him how to conduct the first inspection, how to inspect, and then look at his inspection record at that time, whether to do it or not, and whether it is good or not. If possible, you can also randomly record the job number or name of the site worker and QC at this time. At the manufacturing site, it is also recommended to record the items, batch numbers and suppliers of raw materials used on the site.

4. After we have passed the workshop, we will enter the laboratory. All kinds of experimental equipment in the lab, always make me a little excited. First look at whether the necessary equipment is equipped, which is also a requirement for the reviewer himself, he must have a certain understanding of the product, know the critical control points of the product. Secondly, it is necessary to see whether the testing instrument is in an effective verification and calibration cycle, and it is necessary to check the corresponding report. Generally, in the laboratory, standard operating methods will be posted next to the equipment or instruments. We can invite the experimentors to explain or demonstrate, on the one hand, to confirm the reliability of the test method, and on the other hand, to understand the experimentors' familiarity with the instrument.

5. Another place that needs to be visited during the site review is the warehouse. 5S activities, storage of materials, batch management, visual management, a lot of information can be seen here. First of all, are there certain requirements for the storage and preservation of materials, such as humidity, temperature and stacking height? Are there testing instruments and records? Are good and bad products separated in the warehouse? I do not advocate that the area must be divided, the site conditions are limited, you can also use sign management, as long as the effect of differentiation can be achieved. Is there a ledger for the supplies in the warehouse? Are there any materials provided by customers, and how are these materials managed? Are there inspection status markers for production materials? Is first-in first-out management implemented and how? At this time, it is recommended to randomly record the batch number of raw materials and finished products for use.

6. After walking through the site and entering the conference room, the next stage of paperwork inspection began. This is where the information recorded in the field comes into play. Using this information, we can understand the development of the daily quality management of enterprises. Through raw materials can be extended to supplier management evaluation, material storage inspection, nonconforming products treatment; Through the finished product can understand the traceability management of the enterprise; Through personnel, you can view the enterprise's management of human resources, personnel's job requirements, qualifications, training records, etc.