Returns

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Buyer refund return shipping costs

I bought items from different sellers in China and the items I received did not match the listing description.I contacted the sellers several times per the eBay customer service agents and no resolution up to now.It has been over a month and the sell...

Resolved! Here is how I got scammed on eBay and why I stopped selling

Hello all, This might be a little long but I have nothing left to share here about my devastation and upset. I have been thinking about what I should have done but did not; cannot find any answer. If you have, please kindly share. I have been a membe...

Resolved! Simple Questions About a Buyer's Return.

Hello, I sold a brand new "electronic" item a few days ago, the buyer contacted me today, saying that they want to return the item because it is not working properly, without giving more details, maybe it's true, maybe it's not. But I guess I don't h...

Refund

I sold the diamond ring bands few weeks ago but buyer return, reason doesn’t fit .I went through ebay refund system and click refund the buyer.and return closed.few days after refund.. today buyer contacted me asking she didn’t receive full refund.rin...

ebay scam seller from 3th World

i wont talk to much but ebay has been break their sellers protection policy , i have been selling on ebay for more then 1 year , never had a case or late shipping , recently a buyer from UK want to return a clock he purchased it for 1030$ , i agreed ...

Returning item

I've created a return, this item doesn't fit, will i get a full refund, seller just says ebay will decide. Shipping label will be created 6-27-24. Might be my last purchase on ebay.

App

I think the money back guarantee should apply to when the eBay app glitches and sends the items to an old address instead of the one entered

How to find drop down menu in Seller Hub for refund

I'm trying to issue a full refund for an item. All the info I can find says to go to the Seller Hub and from the drop down menu, Select Refund. I can't find a drop down menu on the Seller Hub and have been through all the other actions listed on the .

Resolved! Seeking Advice: Fraudulent/Empty Box Return?

Hi eBay Community, I'm in need of some advice regarding a frustrating situation with a recent sale. Here’s what happened:I sold a computer to @gustavogavilan-0 who later reported an issue with the item. He requested a partial refund, which I declined...

Wrong size item

I ordered shoes that showed the correct size in the order description. Received the shoes which are two sizes too small. Evidently the seller does not take returns! Why should I not be able to return the shoes? Why can’t I get the cost of the shoes r...

International shipping has failed with a verified address

A purchased item failed to deliver to my verified address in Colombia. The seller says its Ebay responsability to deliver the package and in case the package goes back they manage the refund. But when i opened a case about my product Ebay doesnt give...

Refund went to a no longer available credit card; what do I do?

I had to get a refund for an item that was lost in shipping, however the card I used when I originally made the purchase no longer is available to receive the refund. What do I do?

Threatened with negative feedback.

Had a customer reach out as a headlight he ordered through Ebays international shipping program showed up with a cracked tab that happened during shipping. We immediately responded saying we could issue a $25 partial refund if he wanted to glue it or...

Buyer Refused to go through the Refund Process

Hello Friends, I had an interesting experience with a buyer recently. Very early at 6:30 AM ET, I noticed a sale for a used Bluetooth speaker. Later that day, I received a text from the buyer explaining that her little boy purchased the item without ...

Item Damaged in Shipping - Buyer wants to wait for Insurance?

I recently sent out a large (rather expensive) item, and unfortunately a part of it cracked/broke during shipment. Given that it’s a rare antique, there’s no “replacement” part and the buyer considers the item to be of no value to them (I completely ...