Baidu has always attached great importance to the legitimate rights and interests of users, and has a special complaint acceptance department to uniformly handle user complaints related matters. Recently, Baidu has found a large number of companies whose main business is to delete the content of Baidu's products for a fee. Most of these companies use this to defraud and extort money from users. Such illegal acts not only damage users' rights and interests, destroy Baidu's corporate image, but also touch the legal bottom line. In this regard, Baidu reminds the majority of netizens: beware of fraud such as fee deletion. Baidu provides you with a perfect complaint channel, and the acceptance personnel will check and deal with your complaint in a timely manner according to law.
First, online complaints: Please complain through Baidu official customer service mobile terminal entrance. The specific steps are as follows: Open the Baidu App, go to the "My" page, select "Settings", then click "Feedback/Guarantee", and submit relevant materials according to the system prompts. Two, offline complaints: specific materials submitted requirements please refer to the baidu rights protection statement: https://www.baidu.com/duty/right.html
Please send the relevant information to the following address according to Baidu's rights Protection statement:
Legal Department, Beijing Baidu Network Communication Technology Co., LTD., No. 10 Shangdi 10th Street, Haidian District, Beijing 100085, China
In order to shorten the processing time of your complaint, please send the paper version of the Notice of Rights and other relevant materials with a CD or U disk containing the electronic URL address.
Thank you for your use and attention, and thank you for your feedback and suggestions to Baidu. We will listen to your voice, willing to work with you to build a better Baidu!