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What is Zoom Virtual Agent?

Zoom Virtual Agent is an AI chatbot solution that provides personalized help to your customers to enhance your team's productivity. Explore the Zoom Community's Recent Activity below to join the Zoom Virtual Agent conversation and connect with other members. If you're still looking for support, browse our Zoom Virtual Agent support articles or start a new discussion below!

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Virtual Agent does not understand question

Received acknowledgement of payment. Cannot sign in. Virtual Agent does not understand issue. No response to "live chat" after over an hour talking with Virtual Agent. It's like talking with a 3 year old.

Add html or script to open zoom live chat activated by clicking a graphic in the body of content

Having issues trying to find a solution to just adding script or html to a button, text link or call to action in the body of website content that would then open up the zoom live chat.

Simple Botflow Script not working

HI, is there a documentation how to debug anything? And where can i see the debug output? My problem is that even not s single line of code is working. e.g.log.debug("test"); fails with error. thanks

Resolved! ZVA choose specific categorized information on knowledge base.

Currently, I want to make ZVA chatbot rule-based whenever end user click on "info A" button, any further question asked will only take knowledge base that has been categorized with "info A" related data. my question regarding this : is it possible pr...

How to enable ZVA - Atlassian Integration

I am trying to follow these instructions: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057618My goal is to use my confluence spaces as a knowledge base source for my zoom chatbot.I meet all prerequisites.I am instructed to:Sign ...

log in doesn't work

I cannot log in to the training center and keep getting the message : something went wrong???

Zoom Forcing agents in to status

Hello,I am Woodlair Nosy over at Merchante E, IT Team. I am reaching out regarding the ticket below."https://support.zoom.com/hc?id=csm_ticket&table=x_zcs_mso_management_services_organization&sys_id=c5e58af3473b755 099b34d69736d43cd"We've done the rec...

Is it possible to brand/customise apps used in Zoom?

We are currently using the Now Virtual Agent in ServiceNow and have branded this with a bot name and our organisation logo. We have also integrated the bot in Microsoft Teams and have customised the app with our own branding to make it more identifia...

close Virtual Agent

I am logged in and the Virtual Agent stays open with no option to close it. It is blocking the right hand side of my screen.

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Community Champion of the Month!

What is Zoom Virtual Agent?

Recent Activity

Virtual Agent does not understand question

Add html or script to open zoom live chat activated by clicking a graphic in the body of content

Simple Botflow Script not working

Resolved! ZVA choose specific categorized information on knowledge base.

How to enable ZVA - Atlassian Integration

log in doesn't work

Zoom Forcing agents in to status

Is it possible to brand/customise apps used in Zoom?

close Virtual Agent

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Community Champion of the Month!

What is Zoom Virtual Agent?

Resolved! ZVA choose specific categorized information on knowledge base.

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