Ready to do more with Zoom this July?

Unlock new ways to work smarter, connect better, and stay ahead with this month’s power-packed lineup of live sessions. From insider updates to expert tips and open Q&As, we’ve got everything you need to sharpen your skills and get the most out of your Zoom experience.

Here’s what’s coming up:

 July 2: Zoom Workplace Open Office
Unlock the full potential of Zoom Workplace! Learn productivity tips, explore features, and bring your questions — our experts are ready to help.

 July 9: Zoom Phone Open Office
Master seamless communication with Zoom Phone. Join us to learn best practices, streamline call workflows, and get real-time support.

 July 10: What’s New at Zoom?
Catch up on everything Zoom released in June! Discover fresh features, key improvements, and how they can make your day-to-day smoother.

 July 16: Zoom AI Companion Open Office
Tap into the power of AI! Explore how Zoom AI Companion can support your work and boost efficiency — plus, get your questions answered live.

 July 23: Zoom Contact Center Open Office
Take customer experience to the next level. Learn more about Zoom Contact Center capabilities and ask anything during this interactive session.

Grow your knowledge, connect with experts, and make the most of Zoom — we’ll be right there with you. Can’t wait to see you this July!

Looking for more? Explore additional webinars, live product trainings, and on-demand content via the Customer Success Hub.

Our Contact Center team is wondering if we can make entering notes required for certain disposition codes.  One example would be that we have a disposition code that says call was transferred to the Executive Director.  The CC Manager would like to require a reason given for transferring calls to the Executive Director.  The manager has also asked if those notes could be included in one of the reports that they run as currently they do not see notes in any of the reports.

Is there a feature/function in Zoom where the transcript from chat (web) in contact center that will automatically bring the transcript into a task or Zoom Session history record? 

All of the help articles I am finding all speak about Meeting chat and that's not what we are looking.  We need to transcript from the chat to come back into Salesforce so we have record of what was talked about - and are able to view the history of that conversation. 

I've just spoken to support and already submitted feedback/feature request on this topic.

We are new to Zoom, my users use the Zoom Workplace desktop client, specificially the chat function of ZCC to serve our clients. 

Adjusting the font size (Settings > Accessibility > chat display size) only changes the font size in Team Chat, but not ZCC.

• As a workaround, we adjusted the user's screen scale up to 125% from 100%. 
• The other fix for this is to use the Web App version where the font size is controlled by the browser. The preference is for our staff to use the desktop app.

Trying to create a routing profile that will prioritize who will receive calls in a given ZCC queue. Set up the routing profile with multiple agents being given the highest priority (3) and then one agent at priority (2) and one agent at priority (1). When testing the agent set at priority 2 would be first dialed, then priority 3, and finally priority 1. The queue was set to longest idle. Trying to figure out why the queue set up did not seem to be actually following the routing profile. 

We're trying to use fields from Salesforce in our call flows to route calls directly to users or queues.  I cannot seem to find any documentation on how to do this in the call flows even after we have completed out Salesforce integration.  Any idea of where documents might be for this? 

CX leaders are racing to keep up with rising customer expectations. But turning AI ambition into real customer impact? That’s the real challenge.

Zoom's got you covered

Join us on June 24 for Zoom CX Summit (AMER) — a free, virtual event where you'll:
Hear from top CX thought leaders on how to leverage AI to build better relationships
Explore new research from Morning Consult to align your AI strategy with real customer needs
See a live demo of Zoom’s end-to-end CX and AI capabilities
Learn from real Zoom CX customers
And more!

RSVP today https://zm.me/3HnpiGB

Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to getting expert guidance, there's something for everyone this month.

Here’s what’s happening:

 June 4: Zoom Workplace (Meetings + Productivity) Open Office
Want to turn routine meetings into high-impact collaborations? Join us to learn pro tips, discover new features, and explore smarter workflows with Zoom Workplace.

 June 5: What’s New at Zoom? 
Be among the first to explore our latest updates! We’ll walk through new features, improvements, and how they can streamline your day.

 June 11: Zoom Phone Open Office
Take your communications to the next level! Learn how to optimize Zoom Phone with expert tips for seamless call handling and efficient workflows.

 June 12: Zoom Contact Center Insights – June Optimization Deep Dive
Dive into powerful features and strategies to help you get the most from your Zoom Contact Center setup.

 June 18: Zoom AI Companion Open Office
See how Zoom AI Companion can help you work smarter — not harder. Join us for a live Q&A and discover ways AI can support your day-to-day.

 June 25: Zoom Contact Center Open Office
Explore best practices, key features, and customer engagement strategies to maximize impact with Zoom Contact Center.

 June 25: From Implementation to Impact: Campus Insights on Zoom AI Companion
Hear firsthand from two education customers about how they adopted Zoom AI Companion, tackled real challenges, and delivered real results.

Don't miss your chance to learn, grow, and lead with Zoom this June. We’re excited to see you there!

Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.