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What is the Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

ZCC Reporting

I need to build a subscription report for call details (call count, average hold, average call duration, etc.) in our Contact Center to report on calls during certain time of the day. Mainly Monday-Friday 5pm till 7am and all-day on the weekends. I c...

remote training with ZCC

Has anyone had to train a remote employee who is part of the contact center? I am trying to train remotely but have run into an issue that while on a zoom training we cannot answer any calls together where they can also hear what is going on in the c...

Stacy-H by Von Newcomer
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Question about identification

Hello, I am writing to see if you can help me or if I have already implemented it for someone, I would be interested in placing the link to launch the meeting at the contact center in always adding the name of the company instead of customer, does an...

End a Callback in a ZCC Queue

We are new to ZCC. Is it possible as a supervisor or admin on the account to end an engagement that's waiting in a ZCC queue? We had a situation where there was a callback waiting in the Q that didn't need to be made, but I couldn't find a way to cle...

Text to speech has different audio qualities

Hi all, I have noticed in contact center the text to speech has different audio qualities. The text to speech created in the flow is different to that created in the assets library used on the queue. It is quite noticeable when the voice swaps betwee...

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