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Update 6/13: 10DLC Full Registration Enforcement Starting July 10, 2024.

Hello Zoom Community Members! I wanted to inform you about the 10DLC enforcement starting July 10, 2024. All US and Canada toll and virtual service phone numbers used for SMS/MMS within both the Zoom Phone and Zoom Contact Center services must adhere...

SMC Campaign for "individual"

SMS Campaign only allows "Corporate" entities to apply for DLC Brand. How does an "individual" create a DLC Brand/Campaign. so as to allow an SMS to be sent?

SMS Campaign Rejection

I work for a nonprofit organization and we have been trying to get an SMS campaign submitted for months. I have followed the campaign creation checklist to a T, and I continue to get vague rejection messages that don't make sense based on all the wor...

10DLC Campaign

Is there a 24-hour restriction on making edits to campaigns? I was modifying a rejected campaign when I switched to another tab in the Zoom help forum. Upon returning, I found that I couldn't make further edits or even click on "create a new SMS camp...

SMS Campaign Rejected because of privacy policy

Hello, Our company SMS campaign was rejected for this reason. Upstream CNP declined sharing request for campaign CQK8SXB. Explanation: You do not have a privacy policy on your website. Your privacy policy mentions that you sell dataWe do have a priva...

10DLC Campaign Registration

When I am trying to register a campaign, zoom wont let me select a Campaign type. We are zoom phone users.

Need 10DLC SMS Campaign Submission Help? Video Available!

If you still need to submit your 10DLC campaign or have a rejected campaign that needs to be re submitted, below is an amazing recording from a recent webinar we hosted that walks you through submitting a campaign and and how to avoid your campaign b...

10DLC campaign options for non business customers

The discussion trail related to options for individual (non companies) compliance with 10DLC campaign has been neglected by Zoom. Your stopped monitoring and failed to offer official solutions. SMS for individuals (10DLC) - Zoom Community If Zoom and...

Upstream CNP declined sharing request for campaign CXIJ5JS.

Ok I've followed the written directions and just can NOT figure out how to fix this. Not having live support really makes me considering going to another phone product. Hoping someone here can help because I just can't make it right no matter how I t...

Resolved! Warm Transfer vs Blind Transfer

We're new to Zoom phones, but I still feel this is going to be a stupid question. I am trying to find out how to do a warm transfer of a call rather than a cold transfer (that is, I want to be able to talk to the person I am transferring the call to ...

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Update 6/13: 10DLC Full Registration Enforcement Starting July 10, 2024.

SMC Campaign for "individual"

SMS Campaign Rejection

10DLC Campaign

SMS Campaign Rejected because of privacy policy

10DLC Campaign Registration

Need 10DLC SMS Campaign Submission Help? Video Available!

10DLC campaign options for non business customers

Upstream CNP declined sharing request for campaign CXIJ5JS.

Resolved! Warm Transfer vs Blind Transfer

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Welcome to the Zoom Community

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Resolved! Warm Transfer vs Blind Transfer

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