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issuing a return as a seller

As a seller, can I issue a return for a customer when the original listing stated no refunds or returns? I'd like to get the item back and issue a refund to the customer. He states he cannot start the process because the ad stated no refunds/exchange...

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Welcome to the Returns board! Here you can discuss returns with other members.

    Returns related questions? Whether you're a buyer or a seller, check here to get started:

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