The latest from the Zoom blog

Call center shrinkage is the percentage of scheduled agent time lost to breaks and other activities, reducing customer interaction availability. Learn more.

Explore how to reach your customers faster and boost engagement using SMS and mobile numbers with Zoom Phone. 

Es ist ein mann, der Von den 16 ländern ein mann, der sich Von ein paar dutzend prostituierten versteht, dann geht es nicht mehr um "Zoom and cosult" work together and what gets in the way of collaboration. Here’s what we found out.

Learn how and why you should implement generative AI safely and what Zoom is doing to create a safe and secure AI environment for our customers.

Our Internal Audit team estimates up to 80% in time-savings for documenting business processes with Zoom Docs and Zoom Meetings, bolstered by Zoom AI Companion.

Discover the best customer service survey questions to enhance satisfaction and drive success. Learn tips, strategies, and examples to improve your customer experience.

ACD stands for automatic call distributor, and ACDs enable incoming calls to be routed right to the appropriate agent based on skills. Here's how they work.

Learn the essentials of business communication, plus discover the cutting-edge technologies empowering teams with efficient and effective collaboration.

See how innovations like smart name tags and intelligent director for Zoom Rooms help address three common challenges in your hybrid work environment.