Returns

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Refund and relist?

On my listings where I've had to refund a buyer, I'm not seeing that eBay is automatically relisting the items anymore... have they done away with that? Unless I somehow changed my settings without knowing.

How I got scammed by a 100% rating seller and eBay Money Back Guarantee didn't work

If you are a buyer that trusts eBay Money Back Guarantee then you should be careful. eBay advertises their eBay Money Back Guarantee program on every sales page, which gives buyer confidence when buying stuff. The program itself is good, but here's a...

Seller Scam

Is there a contact number to file a complaint? I purchased a ring that was sold to me as solid 14K gold - $300. Purchased in January of 2024. I wore it swimming on 6/16 and the finish came off. Clearly NOT 14K Gold. I contacted the seller and include...

Resolved! Ebay's Money Back Guarantee

Good Day Fellow Sellers,I couple of topics are hurting my back end. The Money Back Guarantee and the subjective subject of "Excellent" condition. My first thought on Ebay's Money Back Guarantee is that it by default makes the Seller's statement that ...

Returns

What happens if you return an item and it is large and held at the PO for pickup, the seller doesn't pick it up thinking when he does he has to refund ?

Return Item - No Print Postage Label

I received a defective item and initiated a Return Request. The seller has agreed to the return. My problem is I do not have a 'Postage Label'. After the seller agreed to the return, I received an email from ebay with a link 'Print Postage Label', wh...

I made the purchase of a biker jacket

Da ist ein anderer pole 24. Unendlicher dschungel I agreed by phone with the DPD Express operator that I would not take the jacket even outside because there was a mistake in the shipment size and to send it back to EBay for t...

I am due for a refund sent back from the seller

I am due for a refund but, now I have a new debit card number. How shall the seller return my payment?

Delivered Item doesn't power up when plugged in

I bought an optical mouse from Pilgrimmage*Projects (supposedly new as in unused). I tried plugging it in to multiple computers in USB ports. In all cases, the mouse did not power up (a light indicates it is powered) and it obviously doesn't work. I ...

returns

What happens if you return an item and it is large and held at the PO for pickup, the seller doesn't pick it up thinking when he does he has to refund ?

Return and item after canceling a return.

Hello, I bought airpod pros on ebay and they came today. When they got here I thought that they were fake and requested a return. Then, I kept looking over them I realized that there is a small chance that they might not be fake, so I canceled the re...

Buyer returned damaged item

You guys have helped me with something like this before, and I can't remember what is the best way to handle it. A buyer just returned an item I sold, but it has been damaged and is not in the condition I sent it. How can I contest this? What is the ...

Return for missing parts that were never in listing

Buyer claimed return for missing parts. The installation hardware the buyer says is missing was not in photos or description. The listing was simply for the drawer pulls and nothing extra. They messaged to ask if I had screws that they could purchase...

DHL Return label for Canadian in the boonies

Long term seller and buyer on Ebay, just came across their latest eBay innovation, eBay International Shipping, my seller is using DHL courier, the smallest regional service here, with no point of service for me, other than a 5 hour drive to the near...

refund unprocessed

i ordered an item that was not shipped. Ebay failed to processed my refund money but on my ebay account it shows i have been reflect but the money never reflect on my account/credit card. it is almost two weeks now. i have contacted customer service ...