HTML in a private message question

[dhbookds]

devon@ebay 

Tried to send a PM to a member and copy/pasted from an ebay message......got the html message,  clicked the retry and still rejected....... is html /copy paste not acceptable for Pm's.....?

this was the message  @wastingtime101 

lol got this today..........the only thing I question is ......."We’ll net the subscription fee from your available funds"........you know some won't understand the "net".........

but they certainly did a better job on this one........

We wanted to let you know that your yearly Basic Store subscription was renewed on Apr 1, 2024.

Here’s what you need to know

• Your renewed Store subscription starts from the renewal date and will continue to renew automatically. You can cancel or change your eBay Store subscription at any time by visiting your Manage Store page on Seller Hub.
• Your Store subscription fee, including any applicable promotions, can be found on the Store subscription and fees page.
• If you cancel or downgrade a yearly subscription after the first month or before the last month of your subscription, you’ll be charged an early termination fee equal to one-third of the remaining value of your yearly subscription.
• We’ll net the subscription fee from your available funds. If your funds are insufficient, we’ll charge your payment method on file. Learn more about eBay Store subscription rates and cancellation policies.
• Any additional fees associated with your Store will be shown on your financial statement.

Visit the Store subscription and fees page to learn more about your subscription benefits and how they can help grow your business.

Thanks for being part of the eBay community.

[wastingtime101]

FYI devon@ebay - no less than 4 posters have reported this same problem over the past few months. There's something funky going on with copy/paste from emails into PMs the last few months. Something on Khoros' end. dhbookds alerted us to this upthread when she was trying to copy text from an eBay email to me.

Several have reported the same problem and I've experienced it myself. I was trying to copy/paste a couple lines of text from an announcement eBay emailed to all sellers and ran into this.

The error that says "invalid HTML" does not strip out the bad HTML when you try to resend the PM like it does for forum posts. You can get around it by using Ctrl + SHIFT + V because that strips out the HTML, but it also means the formatting is gone so all the text gets jumbled together.

The same text can be copy/pasted into a forum post like dhbookds did above and the system will correct any invalid HTML, but for some reason that HTML is not corrected if the same text is pasted in a PM.