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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

For all you NEW (mostly) sellers (although it seems even some veterans)

THERE IS NO SUCH THING AS “NO RETURNS”. PERIOD. I don’t care what you say in your listings. If a buyer wants to return something eBay will side with the buyer. If you think you can defeat the return by refusing to issue a return label eBay will, agai...

First time Seller

Hello, I'm looking to begin selling items from my collections, with some items moderately to highly valuable. So I'm concerned with scammers. How can I be protected from a buyer that falsely claims they did not receive the item, or claim it was not t...

Resolved! Cannot issue refund with card on file??!!

I need to authorize a refund to a buyer but it literally just won't let me. I understand I can't use funds on hold but I have a debit card saved to my account, perfectly good card with plenty of available funds, but every time I try I get:Your refund...

Buyer waited 30 days to return, is this a tactic?

Buyer waited to return swim shorts for 30 days, is the 30 day wait of some kind of benefit to them? Have you ever noticed that the buyer who asks for a rushed, immediate shipping is the one who will lie and vandalize the item and file a nad? The othe...

If selling fees are 12%, why does eBay get 1/3 of my gross sales?

I'm reading about the cost of selling on different platforms, and I keep reading that eBay has cheaper fees at only 12-13%. But on my yearly printout, eBay's fees were 1/3 of my gross sales. Could someone help me understand this? It would appear that...

Why would buyer leave a negative immediately over an allegeged broken zipper w/o asking to return?

Also why does this buyer's feedback profile only show feedback sellers left him, but have nothing to show for what he left sellers? He has bought a lot. Can they hide what they have left but show what sellers left them? Why leave an immediate negativ...

Half of my listings have zero views :( What to do?

I have about 610 listings and half of them have zero views. Some items have been listed for several years. Is there anything I should be doing to get these items moving? I have lowered the price. Should I continue to keep lowering the price?

Resolved! Ebay 15% off coupon code

A buyer messaged me about a SAVEONGIFTS coupon code for 15% off and they aren't able to use it for one of my listings.I don't know anything about these coupon codes. Anyone know about it and can answer why my buyer can't use it on my listing? Is it o...

Buyer used a Freight Forwarder which did not accept package

I sold something with a value of 750 dollars pluss freight 60 dollars to a buyer that I found out later used a freight forwarder. Now, the package forwarder id not accept package from DHL. Im in contact with the forwarder and they claim that buyer is...

Resolved! As a novice seller, do you need to pay to open an ebay store before the first item is sold?

As a novice seller, do you need to pay to open the ebay store function before successfully selling the first goods? Will it help to increase sales? I haven't sold my first goods yet. I would like to ask you for some advice. Thank you. It's an honor t...

WE HAV HAD IT 18TH YEARS HERE SELLING

WE HAV HAD IT 18TH YEARS HERE SELLINGThey blocked us from responding to the RepliesJune 13, 2024 is hot right now, we had our ads pulled to ads for digital manuals automotive they pull both of them they were running for about five years, and they're ...

New promotion fees

Eins davon, was immer es kommt, eins schief in der schule kommt, ist, dass eins der mädchen kommt und bei toad beliebtes auto kommt jewelry that goes for way less than it's worth and I start everything at .99. I can't continue this anymore. I have a giant invento...

send discount offers list.

it would be SUPER if a seller could edit their SEND DISCOUNT LIST. Some if not most of the item/lots are already prices so low that I have ZERO interest in discounting these item, but I have no way to remove the items from my SEND DISCOUNT LIST . The...

Customer Permitted to Override Seller

I sold a verified non-refundable natural fancy yellow diamond ring at $400 discount so long as it was as advertised. It went to authentication and was determined to be as such and sent to the buyer. This buyer contacted eBay and had the ring sent bac...

Buyers not paying

So I have experienced several bids for items and then no payment. I extended my waiting period beyond the 4 days ebays says to wait, but buyers don't pay. I have canceled at 6 items. How can I prevent it, or is this just a normal thing. New to ebay a...