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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Subject: Urgent: Fraudulent Seller Alert

Dear eBay Support Team,I am writing to report a highly concerning situation involving several sellers on your platform. Beginning with these two individuals who are engaging in fraudulent practices that pose a significant risk to the eBay community. ...

Resolved! Shipping not being offered to residents of the U.S. territory: Guam

All couriers (USPS, FedEx, UPS) ship from the U.S. into Guam using domestic rates yet for whatever reason eBay do not show Guam residents shipping options and I am not sure if they are even allowed to place orders because of which. Reporting this as ...

uploading photos not working very well.

Have to restart computer often to reboot ebay to load pictures. 8 restarts today already.

Zoom feature no longer works on my iPad

Zoom feature no longer works on my iPad.">>" just puts all the photos on one screen.this is unusable

30 Days of listing I get "Where's all the stuff? Our homepage is down, but the rest of eBay is fine"

Fellow sellers- For about 4 weeks now this is the constant situation I have to deal with. eBay works fine for me on all other levels all day, messaging customers, giving refunds, checking on my own bids and purchases. But as soon as I try to list, BA...

Buying filters

I can't seem to get my usual filters to show up to shop in the clothing catagory. I get about 6 filters I can use and that is all. Something is wrong and I hope it's fixed soon. No reason to search if I can't search by brand, type and condition at th...

Sending an offer error: "There is an active offer for this buyer or limit of offers was reached"

This error has been reported since 2021 yet I consistently receive it when I am responding to a customer who has requested me to send them an offer. My work around has been to lower the price for them along with a message. Am I doing something wrong,...

GetBestOffers API Not Retrieving Counter Offers - Need Help

Hi all,I'm facing an issue with the GetBestOffers API call. Despite retrieving direct offers made by buyers, it fails to fetch counter offers made in response to my seller-initiated offers.Situation:Using the GetBestOffers API call without filters.Di...

I keep getting 'where's all the stuff? and 'we've looked everywhere'

I'm trying to list some items but every time I try to list it or save for later I keep getting the same messages 'where's all the stuff? and 'we've looked everywhere'.nothing is saved or listed, I've tried putting a dress on now for over a hour and i...

no longer receiving any emails from eBay

With no changes to my email hosting service (MS365 Business) or to my eBay account, a week or more ago I stopped receiving ANY emails from eBay. This cost me a late shipping and almost missed a sale because I received NO NOTIFICATION. All my account ...

hidden tracking numbers

Ebay has now removed tracking number visibility from the Purchase History page.There used to be an actual tracking number, that you clicked on to access the tracking progress. And could find using browser search. Now it is replaced with a 'Track Pack...

Ebay app shows different ship by date than website

One of the items I have to ship on the app shows it has to go out by tomorrow, on the desktop it's due out today. The latter is correct, but I didn't realize the app was wrong until now. The same thing happened last week on three of my sales and I th...

Clicking the chart filters in Terapeak makes it disappear from the page

As shown in screenshots:If you click any of the filters (highlighted by the red box):the chart says it's had enough:This is on Chrome, desktop.

ebay app on iphone wont load says try later?

ebay app on mobile phone unloaded itself? and i am unable to load it , it keeps saying try later. as it is cheaper selling fees this weekend i am wanting to list.i do not find the browser version easy to use on the mobile phone.thank you

Bug report: "My eBay - {{username}}" displayed

Bug summary: Incorrect username display while logged in, possible malicious code injection.Bug set-up: logged in on Web app, duckduckgo browser, android pixel, browsing items for sale.Bug description:Expected: text at bottom of screen should read "Ho ...