- Getting started
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Introduction
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Fit check
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Shopify support
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Knowledge check
- Analysis: gap analysis, workflows, and task analysis
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Introduction
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Gap analysis
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Stakeholders and critical workflows
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Task analysis
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Knowledge check
- Craft a solution
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Introduction
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User stories
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Solution alignment
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Hardware
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Services
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Optimize and grow
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Knowledge check
- Adress merchant concerns
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Introduction
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Reduce friction
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Knowledge check
- Closing
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Wrap-up and resources
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Course Feedback
Craft the POS Solution
Learn to craft a solution that meets merchant needs and sets them up for continued success.
In this course, you will learn to craft a solution that meets merchant needs and sets them up for continued success.
By the end of this course, you will understand how to:
- Lead discovery and needs assessment conversations with merchants
- Perform a detailed task analysis of retail workflows and write user stories
- Use user stories to have solutioning conversations with merchants
- Assemble a full solution that includes native Shopify functionality, third-party apps, custom development, and consulting services
- Recognize when a merchant is ready for optimization and growth strategies