Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Latest IOS App ‘bug fixes’ have created new bugs!

Since the last update a week ago, the app is crashing! Usually right in the middle of typing a question to a seller, which is extremely frustrating if a long paragraph has been typed in!

Won’t upload listing. Photo error?

When I hit the list button it says it can’t because my photos are missing. I have 9 nice quality photos in my listing. Is this happening to anyone else? I have never had this problem before. I use an IPhone to list.

App will not let me log in

The eBay app will not let me log in. It keeps saying something is wrong. Whenever I try using Face ID it keeps saying they’re running into a problem. I’ve tried clearing the cache then deleting the app, restarting my phone and reinstalling the app to...

The app does not work.

I see a lot of complaints about the EBay app not working on IPad.Can’t comment on a one of them, not even a “like”. They added a $10 coupon to use the app- which I can’t login to, despite a relatively new & updated IPad. The app just crashes, when I ...

Now my iPad won’t work with your new app

You constantly mess about fixing what ain’t broken as a result my old iPad which works fine can’t load your new updated version.well done you have lost a customer who has been a faithful member from the start of ebay uk

Resolved! Please fix the app (10/07/2025)

Please fix the bug in this app please. Everything works fine but if the app is in the background and after an hour I decide to go back into it, it will just freeze and then close. I have to close the app and reload it everytime. Never used to do this...

Resolved! Everything up to date app still crashes

iPhone 16 pro max ios 18.5 and eBay app is updated as of 7/9/25 but yet app still crashes!

Gift card balance is zero

I’ll never buy ebay gift card no more .. i lost $150 card just now , it shows no balance and they won’t even accept the complaint no matter what . This is rubbish EBAY

Search result photos not matching items / listings on Ebay app Android

I noticed the past day or so that the images for listings in search results in the Ebay app keep repeating themselves. The listing titles and prices are in the correct order, but it's the same several images that keep repeating. When you click on the...

Pictures not matching listing on solds page

Hi, folks. I've been reading on these boards for a long time, and seldom post. I often looks at posters listed/solds. Recently I've noticed (with my android phone) that the pictures don't match the listing on the solds page. It's not a big deal to m...

Notification panel "something went wrong

Oh look! Yet another error with this app. Not only do notifications continually fail to arrive, or arrive hours late, now the whole settings panel is an error. Comical. Discovered this right after losing an auction due when someone bid with 13sec lef...

Resolved! Update my iPad ❓

Hi how disappointed am I? Go to buy something and screen flash up I need to update my iPad that’s not really very old …. With the power that EBay must have could you try and get Apple to send out new updates for iPad I’m currently running iOS 15.️

Buyers can't purchase from mobile app

Has anyone found a way to fix this problem? My buyers & myself alike can't buy from the mobile app. & NO this isn't a digital item issue. I have items listed from toys, plushies, baby clothes, & much more. This issue is showing up across all categori...