Q&A

• · What is a gold coin?

  Gold coins are the basic currency value of 360 knowledge community, which is a reward for users to help others in the question and answer community and the encyclopedia community to improve the content. They can be obtained by asking questions, answering questions, improving entries and doing tasks, and can be consumed in the knowledge mall.

• · How to earn gold coins?

  It can be obtained by participating in Q&A and encyclopedia community activities, answering questions, and improving encyclopedia entries. view Earn gold details in the Q&A community. view Earn gold rules in the Encyclopedia community

• · Who will bear the mailing cost?

  Please refer to the third party Commodity Exchange requirements for mailing charges for using coupons to redeem third party physical goods.

• · What should I pay attention to when submitting information?

  Fill in the real and valid mailing address, postal code, recipient, contact number and email address, and keep the phone open, so that you can accurately sign for the goods. Please properly protect your account and password to avoid leaking personal information.

• · How long will it take to receive?

  After the successful exchange, the staff of Knowledge Mall will send your goods within 15 days, the Courier arrival time depends on the situation, generally within 1-2 weeks. You can log in the knowledge Mall "My commodity library" to check the logistics information. If you do not receive the goods more than one month after the exchange, please contact the official in time, if there are other consequences.

• · What if there is a quality problem with the exchanged goods?

  If there is a quality problem with the received goods, you can contact the official QQ (487576450) to provide a valid photo, and the official will handle it according to the situation. If there is no quality problem after the product is returned, the exchanger shall bear the freight.

• · Special Tips

  The official has the right to recover the goods exchanged for the gold coins obtained in violation of the rules, including but not limited to the illegal operations of the leader to transfer the gold coins to his own trumpet or to members of the team who have not contributed, and the exchange shall be deemed invalid.