Report eBay Technical Issues

Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Ebay is relisting sold items with variations

Just took a big hit on my rating. When relisting listings Ebay restocks previously sold items within that listing. Restocking one of kind items that can not be replicated. I have to cancel and take the hit to my rating.

Video Not Showing in Listing

Listing: https://www.ebay.com/itm/305580428489 I have successfully uploaded a video to this listing. However, it does not appear in the image thumbnails in its usual 2nd position. Video is 25MB 1080p and satisfies eBays video upload guidelines. Video...

Shipping Label problem

I have been unable to ship my sold item all day. The message that pops up is something went wrong and we were not able to generate the label. I need to ship today! What to do?

When I type in my best offers box, the numbers disappear. Anyone else having this issue?

When I type in my price in the best offers box, my text disappears. It also does it on the description line sometimes. Anyone else having this issue? I do not have Grammarly Brower Extension (saw the suggestion on another thread to disable it).

5-23-2024 UNABLE TO LIST ITEMS!!!!!!!!!!!!!!!!!!

I am having an ongoing problem listing items since about 4 days ago. I have called E-Bay twice and spoke to two different people. They both indicated there are technical issues and they were passing my info onto tech.I can add the pictures, descripti...

Ebay Is Broken! The Entire Site Is Malfunctioning!

I don't normally complain, I'd just rather spend my time doing something more productive. BUT NOTHING IS WORKING! Ebay's new listing tool, random page refreshes, while editing photos, editing categories, editing item specifics, requiring you to start...

Resolved! Cannot purchase and blue box comes on

Have not been able to purchase, bid or add to the shopping cart for two full days now. What's going on eBay! ??

Unable to Save Listings. 2 Error Messages “We’ve Looked Everywhere” & “Where’s all the Stuff"

Apologize for the lengthy message. I am hoping maybe eBay will read all the details here versus me relying on support to relay the issues in full to technical support. Ongoing issue for past 6-8 weeks. Originally the issue was sporadic, now the error...

Updating personal info is NOT working with valid documents

Not with a valid driver license, not with a valid international passport, not with personal ID/social security number in EU. Updating my personal details for working directly with my bank accoint in beg. June was successful. And I never, EVER have pr...

We are sold out, but here are some other Shops you may be interested in.... What can i do?

I contact with eBay customer service they didn't responding me. I have deleted all my current listings and now I have added new items to my store. But now all my active listings not searchable on ebay, even with ebay item number. When I open my store...

Resolved! Shipping Policies Changing On Their Own

Careful when listing today, I use flat rate shipping and when trying to list it is automatically changing to a generic shipping policy.

Sign In Issues

For some reason I can't attach a screenshot of the problem I am facing so I will describe it in detail. Every time I sign in to eBay. It signs me back out. I have used Microsoft Edge, Firefox, and even Brave Web Browser. I have attempted to sign in w...

Unable to leave seller feedback without also leaving a product rating.

The new change to the feedback page prevents buyers from leaving seller feedback without also rating the product. I like to leave seller feedback as soon as I determine that product is undamaged and is as described in the listing. With the new change...

I bought a card from eBay and I'm missing 3 numbers

I bought a CVS card for $145 dlls but when I scratched the number I saw that 3 numbers were missing and I couldn't make my purchases

Accepted an offer on an item but item doesn't show up as sold - still listed as available

I accepted an offer on an item this morning. The item does not show up as soldIt is still listed as availableWhen I go back to the offer message and click Respond it tells me I made the person the winner