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The public has a high degree of satisfaction with the mobile terminal platform of express delivery services, and the satisfaction with self-pickup points and intelligent express boxes has increased significantly than the previous year, and this emerging delivery method has also been widely accepted by the general public. In terms of public satisfaction, the overall score was 79.4 points, and satisfaction with delivery speed was 68.5 points. Although the volume of express delivery business has maintained high growth for 50 consecutive months, the timeliness of express delivery services has not shrunk, and the overall situation is better.
The top 5 enterprises in overall satisfaction of express brands are: SF Express, Postal EMS, ZTO Express, STO Express and YTO Express.
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