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feature request page proposes steps that don't work

Folks, there seems to be a mistake in the page discussing how we should make a feature request. Let me elaborate. In any discussion here in the forum making a feature request (or if you click the little blue "give feedback" sidebar while on the zoom ... Show more

Folks, there seems to be a mistake in the page discussing how we should make a feature request. Let me elaborate.

 

In any discussion here in the forum making a feature request (or if you click the little blue "give feedback" sidebar while on the zoom site), we will be directed to this support page.  It's certainly understandable to have a single point of reference where you can direct all such requests....only, the instructions on that page are incorrect. It says:

1. Sign in to the Zoom desktop app. 2. In the top-right corner, click you profile picture. 3. Click Help, then click Give Feedback. 4. In the Give Feedback form, select a Product Area from the drop-down. 5. Under How satisfied are you with the experience?, choose a number between 1 and 5. 6. Enter your feedback, then click Submit.

But in my zoom desktop 6.5.3 (current as of today, on Windows), I don't have such a "Give Feedback" option. 

 

I do have "Report Problem.."--but it's not got the same fields described here. Instead it seems focused on providing diagnostics on a problem that happened at a point in time. 

 

Again, the support page I link to above (and all the forum threads, etc. pointing to it) are clearly about "giving feedback", like making feature requests. So it seems either that the support page needs to be corrected to refer to what DOES appear in the menu, or perhaps it should be pointing us somewhere ELSE where we can provide such product feedback.

 

Or does anyone else seeing this note find that they DO see "give feedback" under the "help" for their "account" icon in Zoom Desktop? 


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Resolved! Not receiving email confirmations after registering for events.

I am not receiving the email confirmations after registering for events within the company.  I see the "successful registration" message, but never receive the email with the link to add to calendar/attend the sessions. 

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Automated process for sending a Calendar invite

I am looking to create an automated process (without having to use Zapier) where:1. User receives an email to sign-up for a meeting. 2. User clicks on the CTA, which brings them to a landing page. 3. User signs up for meeting and hits submit, which b... Show more

I am looking to create an automated process (without having to use Zapier) where:

1. User receives an email to sign-up for a meeting.

2. User clicks on the CTA, which brings them to a landing page.

3. User signs up for meeting and hits submit, which brings them to a Zoom link.

4. User can then add meeting to their calendar, whether it is Google, Apple or Outlook.

 

Is there an easy way to set this up to make it low friction for the user and ensure an easy addition to their calendar?


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Resolved! SMS templates usage

I love that there is an SMS templates section in the admin portal so that I can make it easy for my call center volunteers to respond in a similar way. (Found in Account Management > Account settings > Zoom phone > SMS templates) I set up several SMS... Show more

I love that there is an SMS templates section in the admin portal so that I can make it easy for my call center volunteers to respond in a similar way. (Found in Account Management > Account settings > Zoom phone > SMS templates) I set up several SMS templates in the portal, but can't figure out how to use them when actually texting. We've tried the iOS app, the MacOS app, and the web app. Is there a setting I need to set elsewhere to allow my users to use these templates? 


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Blurry Background

I updated to the newest version, and now my background is slightly blurry. Has anyone else had this issue, and if so, did you figure out how to make it clear again?

Thanks!

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find an AI-started recording

At the start of a meeting, I accepted the AI into the room. Then a notification announced that the recording had been started. So I didn't start the recording myself as usual. But at the end of the meeting, I can't find the recording anywhere. I know... Show more

At the start of a meeting, I accepted the AI into the room. Then a notification announced that the recording had been started. So I didn't start the recording myself as usual. But at the end of the meeting, I can't find the recording anywhere. I know where I can usually find the recording in the cloud or on my computer. My question is about how to find recordings made by AI.
After some research, I've learned that the AI is indeed supposed to make a small recording”. Where is this recording?

 


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The owner can't use AI Companion when the meeting was on behalf of setting up

we use outlook and i always on behalf of my boss to set up meeting, but my boss can't use AI companion if i don't join in the meeting. some meetings are confidencial that i won't take part in, my boss can't use Ai, it's very inconvient for us Show more

we use outlook and i always on behalf of my boss to set up meeting, but my boss can't use AI companion if i don't join in the meeting. some meetings are confidencial that i won't take part in, my boss can't use Ai, it's very inconvient for us


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Webinar registration email not sending or arriving

Hello I have only two, quite separate, organisations which I log in to webinars. Neither of their webinar registration emails arrive, and my email provider confirms they are not blocking zoom in any way. Being a free user, zoom won't talk to me. Has ... Show more

Hello

 

I have only two, quite separate, organisations which I log in to webinars. Neither of their webinar registration emails arrive, and my email provider confirms they are not blocking zoom in any way.

 

Being a free user, zoom won't talk to me.

 

Has anyone else experienced this issue? Was there a fix?

 

Thank you.


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How can I change the email signature block on meeting invitations sent through zoom?

Hi. I recently realized that when Zoom sends an invitation it has my old work company information in the signature block. It happens on my iPhone. I have my current email associated with Zoom mail, and that email account only has my personal signatur... Show more

Hi. I recently realized that when Zoom sends an invitation it has my old work company information in the signature block. It happens on my iPhone. I have my current email associated with Zoom mail, and that email account only has my personal signature block. Here's the sequence of events:

  • I create a schedule meeting and save it.
  • I then go to that meeting and add an attendee.
  • I select the email option.
  • The email is created, but the signature block contains my old information.

I've looked all over but can't find a place to change that setting. I've tried a dozen or so "solutions" that come up from a Google search, but many of them reference screens or tabs that I don't even have on my browser. (


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Zoom on Safari

Does zoom work on safari (when launching zoom on browser)? What version of safari is needed to launch zoom on the Safari browser on iphone? 

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