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Interpersonal communication ability
Management terminology
enhance
Communication ability
It is nothing more than two aspects: one is to improve understanding
Other people
The ability to increase the possibility of others to understand themselves. So how can we improve our communication skills?
psychologist
After research, a general procedure for improving communication ability is put forward.
- Chinese name
- Interpersonal communication ability
- Foreign name
- Interpersonal communication skills
- Both sides
- One is to improve your ability to understand others
- nature
- Management terminology
catalogue
This step is very simple. Close your eyes and think about the situations in which you communicate, such as at school, at home, at work, at parties, and in everyday interactions with people. Think about who you need to communicate with, such as friends, parents, classmates, spouses, relatives, leaders, neighbors, strangers, etc. The purpose of making a list is to make yourself clear about the scope and target of your communication, so as to comprehensively improve your communication skills.
(2) Evaluate your communication
In this step, ask yourself the following questions:
· In what situations do you enjoy communicating?
· In what situations do you feel psychological pressure to communicate?
· Who would you like to communicate with most?
· Who do you dislike communicating with the most?
· Do you often maintain pleasant communication with most people?
· Do you often feel that your meaning is not clear?
· Do you often misunderstand others, only to find out later that you were wrong?
· Do you keep in regular contact with friends?
· Do you often feel too lazy to write or call people?
...
Answering the above questions objectively and seriously will help you understand in which situations and with which people your communication is more ideal, and in which situations and with whom you need to focus on improving your communication.
(3) Evaluate your communication style
In this step, ask yourself the following three questions:
· Do you usually communicate with others actively or passively?
· Do you pay attention when communicating with others?
· Was the information sufficient when expressing their intentions?
The communication status of active communicators and passive communicators is often significantly different. Research shows that active communicators are more likely to establish and maintain extensive relationships with others and are more likely to be successful in interpersonal relationships.
Maintaining a high degree of attention during communication helps to understand the psychological state of the other party, and can better adjust their communication process according to feedback. No one likes to talk to someone who is always looking away and not paying attention.
In expressing your intentions, you must take care that you are fully understood. If the words, actions and other information in communication are not sufficient, they can not express their meaning clearly; If there is too much information and redundancy, it will also cause discomfort to the information recipient. The most common example is if you accidentally step on someone's foot, then an apology is enough to express your apology, if you continue to say: "I really didn't mean to, someone squeezed me, and I somehow couldn't stand..." It's annoying to be so verbose. Therefore, sufficient information without redundancy is the best way to communicate.
(4) Formulate and implement communication plans
Through the first few steps, you will be able to identify areas where you are lacking and determine where to focus on improving. For example, if the scope of communication is narrow, it is necessary to expand the scope of communication. If you neglect to keep in touch with your friends, you need to write and call; Communication initiative is not enough, you need to actively communicate with others and so on. Put this into a step-by-step communication plan, and then put your plan into action, embodied in the small details of life. For example, if you feel that your communication scope is narrow and your initiative is not enough, you can make it a rule to greet two strangers every week, such as asking for directions and talking about the weather. Don't be shy, no one will make fun of your initiative, on the contrary, the other person may still admire your courage!
In the formulation and implementation of the plan, we should pay attention to the principle of small steps, that is, do not put too high demands on themselves, so as not to achieve, but to frustrate their enthusiasm. After the small requirements are realized and consolidated, make higher demands on yourself.
(5) Supervise the plan
This step is crucial. If there's not enough oversight, it could fall apart. It is best to supervise yourself, such as recording your development status with diaries and charts, and evaluating and analyzing your feelings.
The execution of the plan requires confidence and the belief that you can succeed. Remember that a man can do much more than what he has done and believes he can do.
We have understood
Body language
The role in interpersonal communication. However, it is not easy to use body language effectively in interpersonal communication. This requires us to do two things: one is to understand the body language of others, and the other is to use our own body language appropriately.
(1) Understand other people's body language
Body language can express more information than verbal language, so understanding other people's body language is an important way to understand others. From other people's eyes, expressions, body movements and postures, as well as the spatial distance between each other, we can perceive each other's mental state. Knowing each other's joys and sorrows, we can adjust our communication behavior in a targeted way. However, understanding other people's body language must pay attention to the following questions:
The same body language may mean different things to different personalities
The same body language may mean different things in different situations
· Put yourself in someone else's shoes
· Develop your ability to observe
· Don't jump to conclusions
The same body language may mean different things to different personalities. A lively, cheerful, and willing to interact with people, a girl will use a rich body language when communicating with you, does not care about keeping a close distance with you, and often talks with you with a sweet expression. However, this may not have any special meaning, because her interactions with other people are the same way. However, if you are a quiet, introverted girl, the above information may mean that she has begun to like you.
Similarly, explain someone else's
Body language
There are also contextual factors to consider. The same kind of laughter, sometimes it is to show affection, sometimes it is to show embarrassment, and sometimes it is to show sarcasm, which needs us to distinguish.
The most important thing to understand other people's body language is to think about it from their perspective. To experience the emotional states of others with your heart, as psychology often calls attention."
empathize
". When others are indifferent to your expression, it is likely because the other party has encountered something unsatisfactory, so don't see others indifferent and think that the other party does not value you. In fact, such misunderstandings are most likely to occur among young people, and are most likely to lead to estrangement between friends and lovers. Standing in the perspective of others, for the sake of others, can make the communication more human flavor, make the communication more profound.
It is important to note that to cultivate their sensitivity
eye
Be good at discovering the true state of each other's heart from each other's unconscious posture and eyes. Don't jump to conclusions. For example, Chinese people like politeness, when the guests get up to go, often try to retain, but many times, these retention are not sincere, we can see from the posture of the host, verbal slow walk, but already put out the frame to see the guests.
(2) Use your body language appropriately
The proper use of our body language requires us to do the following:
· Constantly examine your body language
· Use body language consciously
· Pay attention to the context in which body language is used
· Be aware that your role matches your body language
· Be consistent with your words
· Change bad body language habits
The purpose of introspection is to check whether our past use of body language is effective, natural, and misleading. Understanding this helps us to adjust our body language at any time, so that it effectively serves our communication. People who are not good at introspection often have problems. Some cheerful girls, they always behave very close to the opposite sex, always make people
Fantasizing
.
A friend of mine
I met one such girl, and the result was that this friend fell in unrequited love and was troubled. In fact, girls don't mean anything at all. As for my friend, he should improve his ability to understand other people's body language and avoid misunderstandings: the girl should ask herself whether she is always misleading people, and if so, she should pay attention to her behavior. If you don't pay attention to self-examination, it can be dangerous.
We may notice that the more famous speakers and politicians are good at using their own body language. These distinctive body languages are not innate; they are the result of regular conscious use.
The use of body language must be appropriate to your role and life situation. A graduate of a famous university in Beijing went to a company to apply for a job. During the interview, the feel-good college student sat down on the couch as soon as he walked in the door, crossed his legs and shook from time to time. If at home, this is a perfectly normal posture, but in an interview situation, it is very inappropriate. As a result, the person in charge of the interview did not even ask any questions, just politely said: "Go back and wait for the news." The end result can be imagined, he lost a good job opportunity.
malmodified
Body language
The meaning is to eliminate bad body language habits that do not help communication but reduce the efficiency of communication. When talking with others, some people often comb their hair, snap their fingers and other habits, and some people also pick their ears and pick their noses, which will leave a bad impression on others and sometimes make people feel very impolite. At the same time, these meaningless body language will distract the other person's attention, which will affect the effect of communication.
Sincerity is a virtue, and consistency is the embodiment of sincerity. Verbal language and body language are not consistent, will make people think you are hypocritical, just like the mouth to stay guests, body language has been sent guests. You have to remember that you can't hide anything, your eyes already say it all.
